FAQ

Yes, we offer a satisfaction guarantee within the first 14 days of your subscription. If you are not satisfied with our services, you can request a refund within this period.

The cost of our monthly subscription varies depending on the service tier you choose:

• Basic Signal Service: $200 per month

• Pro Signal Service: $500 per month

• VIP Service: No monthly fee; instead, we retain 20% of the profits generated. This means the better we perform, the higher our compensation at the end of the month, and likewise, the higher your profit.

For detailed information, please visit our services section.

PEXTraders currently has 7 employees, including our three principal traders: Patrick, Elias, and Xavier. These senior traders each have a minimum of 8 years of experience in crypto trading. Our offices are based in Toronto, Canada, and our clients come from all over the world.

You can stay updated by following us on our Twitter and Telegram channels. We regularly post updates, insights, and important information to keep you informed.

PEXTraders will never ask you to sign up with an unreliable broker or transfer all your money, as many other signal providers do. We will not ask you to pay for training or to like or share posts unless you choose to do so because you are satisfied with our services. We will never request money transfers within our Telegram group, and our admins will never contact you first via private messages; for security, you must initiate contact. We do not make false promises.

What we will do, however, is everything within our power to ensure you are happy, confident, and see your portfolio grow quickly.

Our trading signals are delivered through automated integration with popular trading platforms. You can receive signals directly in your trading account for seamless execution.

Our trading signals are developed by our expert traders with years of experience. While we strive for high accuracy, please note that past performance does not guarantee future results.

Yes and no. Our signals work exclusively through the Binance API. However, you can use an intermediary like 3commas to connect to other exchanges and manage our signals. Note that to use this option, you must have a PRO subscription with 3commas, which currently costs over $700 per year.

There are no additional fees for using our trading signals beyond the monthly subscription.

The VIP Service operates with our all-in-one approach, which involves creating a unique Binance sub-account for each client. All trades executed by our traders are automatically copied into each sub-account instantly, based on the percentage of the balance set by the trader during the initial trade. This ensures synchronized and optimized trading for all our VIP clients.

It's simple: at the end of each month, we deduct 20% of the profits generated during the month. That's it. There are no hidden fees. The more we perform, the more profitable it is for both you and us.

Our strategy focuses on making trades with minimal risk with the capital and increasing the risk with the generated profits to achieve a high monthly return. Our stop-loss orders are tight, ensuring that accounts remain secure and avoid significant losses or, worse, liquidation. We are so confident in our strategy that we guarantee 100% of the initial capital of each client.

Typically, it is possible to withdraw in case of emergency within 48 hours. This is because if your funds are used in active trades at the time of your emergency withdrawal request, we may need to close your trades (sometimes at a loss) to release your funds.

However, at the end of each month, our traders will close your trades and ask if you wish to withdraw a specific amount, the total balance, or continue trading to avoid closing trades at a loss.

For the Basic and Pro Signal services, you must have a Binance account. Therefore, if Binance is blocked in your region, these services will not work for you.

However, our VIP Service will still work. The unique sub-account you receive will be created by our main account, so even if Binance is banned in your country, it will not impact this service.

Yes, as a VIP Service member, you will receive a detailed monthly report outlining your portfolio's performance, trades executed, and other relevant insights. Additionally, every Sunday, VIP members receive a weekly account summary via email. At the end of the month, you will receive a comprehensive report, including a screenshot of your Binance sub-account showing the available balance for full transparency.

Yes, unfortunately, we are limited to managing 100 sub-accounts. This means that the maximum number of clients who can use the VIP Service simultaneously is 100. Once this number is reached, we will create a waiting list. As soon as a client withdraws their funds and leaves the service, the next person on the list will be contacted.

There are three major reasons for this:

1. Trade Integrity: Using our sub-accounts prevents you from making other trades in parallel, which could disrupt ongoing trades and result in losses.
2. All-in-One Strategy: It allows us to apply our all-in-one strategy and copy trades simultaneously across all accounts.
3. Fee Collection: It ensures we can collect our 20% monthly fee on the profits generated.

In the past, trading directly from client-provided sub-accounts led to issues such as clients withdrawing funds, closing trades prematurely, or disconnecting API access without paying our fees. Therefore, we use our sub-accounts to maintain transparency and efficiency.

When you sign up for the VIP Service, your account will be assigned to one of our three traders. You will receive their contact details, allowing you to reach out to them directly without going through customer service. Our client approach is very important to us, and we respond to all requests as quickly as possible. At PEXTraders, you're not just a number; you're a valued client.